FAQS

Customers can choose an alternative vehicle by clicking on the vehicle in the payment page and selecting another registered vehicle.

Simply download our Mobile Application. It is available on both Android and iOS. You can also log on to www.parkingtag.ie, register via our app, or phone 0818300161.

You will be asked for your name, mobile number, the registration number of your vehicle, along with your credit or debit card payment details

To pay for parking by SMS, simply send your details by SMS in the format PARK ZONE TIME REG to 53311. Zone information can be found on local signage and the time required should be sent in minutes e.g. Park Yellow 60 121D1234 gives you 60 minutes parking time in the yellow zone.

In the unlikely event that you don't get an SMS confirmation message, you can confirm that your transaction is valid by calling 01 2449999.

Where day parking is available, you can pay by SMS using the same format as outlined above, but include ‘1d’ instead of specifying minutes, e.g. Park DZ 1d 121D1234 gives you all day parking in zone DZ. 

On the mobile app, simply select the the field for All Day Parking.

This information is displayed on local signage. Parking zones are colour- coded in Dublin; other areas use letters. You will need to confirm the zone you're in before leaving your car and to ensure that you are in a location that offers Parking Tag.

No. If you park regularly we do recommend that you register for an account, however we also have One-Off and Charge to Mobile payment options.  

The delivery of SMS is dependent on your mobile phone network. Parking Tag sends an SMS reminder to your operator's gateway, who in turn sends it to your phone. Delayed delivery times or non-delivery can occur when your network is experiencing problems.

When you register you will be asked to select a top up amount and a low balance threshold. We will automatically credit your account with your agreed top-up amount once the account reaches your selected low balance threshold. 

These settings can be amended when viewing your account on www.parkingtag.ie or by calling our Customer Service Team on 0818300161.

You will know that Parking Tag is available by checking local signage or meter advertising for zone information. It is important to always check the zone that you are in and that your vehicle is parked in a Parking Tag location.

You can check your parking transactions at any time by calling 01 2449999. You can also view transactions online by logging on to My Account section on www.parkingtag.ie 

If you paid by SMS, you will receive an SMS confirmation of the transaction. In the unlikely event the SMS does not arrive, please call 01 2449999 to confirm there is an active parking transaction. 

If you paid by Mobile App, you should ensure that you get a confirmation on screen before exiting the application. You can also reopen the app to check your last transactions on ‘Parking History’ or call 01 2449999 to confirm valid parking.

If you pay by SMS, you will receive a SMS confirmation message outlining the details of the transaction. 

Please ensure that you always receive a SMS confirmation text. Parking Tag will not be liable for any customer that leaves their car without receiving this message.

When parking using our mobile app, you will be notified that the transaction was a success and the expiry time will be displayed on your screen. If uncertain, transactions can be seen in ‘Parking History’ in your account settings. 

If you park by phone using the IVR (phone) system, the phone system will validate your transaction by relaying your parking transaction details back to you after you have selected the vehicle, zone and time. 

Please ensure that your parking has been validated before terminating the call.

No, this system is completely independent of parking meters.

No, you can pay for parking from wherever you are using your mobile phone as long as we have your vehicle details. You will need to know the zone that you are parked in – this can be found on local signage. 

Please note that the GPS locations on the mobile application are only a guide. You must confirm your parking zone by checking local signage. Always ensure that you are parked safely and legally.

If you do not get a confirmation message when parking by SMS, your parking may not be valid. Please call 01 2449999 to confirm that you have a valid parking ticket. 

Motorists paying by App or by Phone Call will not receive a confirmation SMS but must ensure that their parking is confirmed. 

If you do not have a valid parking ticket, you are liable to incur a fixed penalty notice or your vehicle may be clamped. It is the user’s responsibility to ensure the vehicle is legally parked.

Like many other companies we have updated our Privacy Policy in line with the recently updated General Data Protection Regulation. This can be viewed here.

If you have any questions or queries about how your Data is handled by Payzone just contact us - dpo@payzone.ie 

If you change your vehicle, you must update your vehicle details online or on the Mobile App.

Customers using SMS to pay for parking will always receive an SMS Reminder. However, customers using the Mobile App or Phone Service can select whether or not they receive SMS reminders by logging on to their account at www.parkingtag.ie

Parking Tag web account holders can check their balance at any time by logging on to www.parkingtag.ie. When the balance of the account reaches the low balance threshold the system will automatically top up by your nominated amount using your registered credit/debit card.

You can add a vehicle to your account through the mobile application or by logging on to your account at www.parkingtag.ie

• There is a maintenance fee of €0.50 + VAT per month per vehicle for credit and debit card web accounts.
• Standard network charges apply for customers parking by SMS.
• Optional SMS reminders are charged at €0.20 per message received.

Parking tickets are charged at the same rate as the meter. For a full list of zone tariffs, please click here

To close your account please call 0818300161. 

To update your details, please log on to your account on www.parkingtag.ie or on the mobile app.

Simply log on to the My Account section on the mobile application, call 0818 300 161 or email PTsupport@parkingtag.ie to delete a vehicle from your account.

Each mobile phone number can only register for Parking Tag once. However, you can register multiple vehicles on one account.

The Parking Tag service works on a low balance threshold for registered users. When your account reaches the nominated low balance your account will automatically top up. If your account topped up and you had not parked, chances are that the deduction of the monthly maintenance fee caused your account to reach the low balance level and automatically top up. You can check this by viewing your online account at www.parkingtag.ie or by calling our helpdesk on 0818300161.

If you cannot remember your Parking Tag username and password please call our helpdesk on 0818300161. At this time you must answer some security questions about your account. Once we can verify your details, we will send you an email to reset your password.

SMS settings can be amended by logging on to the ‘My Account’ section on www.parkingtag.ie, clicking on ‘View Mobile Phones’ and then selecting the number that you wish to edit SMS settings for. 

Please note that customers parking by SMS will always receive a reminder.

Yes, you can change your low balance threshold and your top up amount by visiting www.parkingtag.ie and logging on to your account.

No. If you are a registered customer, you will just need to verify your account the first time you use the app in order to pay for parking. The app will prompt you to verify by entering your mobile number. You only need to log in to your account on the app if you wish to amend your details.

You can park in any pay and display parking bay in the area’s listed below:

• Dublin City Council
• Dún Laoghaire-Rathdown County Council
• Dún Laoghaire Harbour Company
• Fingal County Council
• South Dublin County Council
• Greystones Municipal District
• Wicklow Town Council
• Arklow Town Council
• Tallaght Stadium
• Laois County Council

Parking Tag does not handle ticket violation disputes; however we can confirm if payment was successful as well as help out with any errors that may have occurred. An incorrect zone, a payment not confirmed properly or an incorrect licence plate are all variables that may warrant a parking ticket. 

If all of the information on your parking payment was correct, the best way to dispute the fine is to contact the parking enforcers directly.

All Parking Tag locations and zones vary in relation to parking restrictions. The rules and regulations are set by each individual local authority or car park operator. Local signage will indicate the tariffs and general rules relating to the area in which you are parking, this should always be adhered to.

Customers that have their GPS settings off can use the ‘Zone List’ to select their location. Always check local signage to determine valid parking.

Your payment card details are secure and are stored in compliance with current PCI (payment card industry) standards.