General Queries

Do I need to be registered to use Parking Tag?
How do I register for a Parking Tag account?
How do I know what zone I am in?
Do I need a ticket or a tag?
Do I need to use the parking meter?
How long can I park for?
How does the parking warden know I paid?
Can I park multiple cars?
I was fined/clamped even though I paid for parking by phone, what happened?
Are my details safe?
What have Payzone/Parking Tag done about GDPR?
What does it cost to use the service?

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My Account

Can I get a copy of my parking transactions?
How do I top up my account?
How do I know my balance is running low?
How do I update my account (payment card details, vehicle, mobile number etc)?
How do I select an alternative vehicle that is on my account when using the app?
What if I am using the mobile app and I do not want my GPS on?
How do I close my account?
Can I change my SMS settings?
Can I add a vehicle to my account that is already on another account?
My card details have been updated on my account but not by me. How did this happen?

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Off-Street Parking

I ordered a tag for off-street parking from Payzone, and my tag has been lost/stolen/damaged, what do I do?
I am waiting on a replacement tag that was lost, will the old tag still work?
I am entering the carpark and the barrier will not open, what do I do?
I am exiting the carpark and the barrier will not open, what do I do?

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Multiday Tickets

What is a multiday ticket?
What locations offer multiday tickets?

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International Numbers

I have an international number, but I have not received my verification code after registering. What do I do?

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Get In Touch

Who can I contact for help?

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